Moshe Davidow

Moshe Davidow

Service2Profit
Verified email at service2profit.com
Cited by 3313
Service Quality Complaint Handling Complaint Management Service Recovery
F. Javier Sese

F. Javier Sese

Professor of Marketing, Universidad de Zaragoza
Verified email at unizar.es
Cited by 3304
Customer experience management Multi-channel marketing Complaint management Social Marketing
Laszlo Sajtos

Laszlo Sajtos

University of Auckland
Verified email at auckland.ac.nz
Cited by 2765
Tecnnology-infused customer relationship … service recovery complaint management text analytics
Zuraidah Sulaiman

Zuraidah Sulaiman

Senior Lecturer, Universiti Teknologi Malaysia
Verified email at utm.my
Cited by 2289
Consumer Behavior Green Marketing Complaint Management Perceived Risk Technology in Business
Kaan Varnali

Kaan Varnali

Behavioral Scientist, Professor of Marketing
Verified email at kaanvarnali.com
Cited by 1917
Customer experience consumer psychology mobile marketing complaint management online behavioral
Alireza Faed

Alireza Faed

Curtin University, Seneca Polytechnic
Verified email at senecapolytechnic.ca
Cited by 326
Customer relationship management Customer satisfaction Complaint management Marketing
Omar Taha

Omar Taha

assistant professor at hotel management, Ammon applied university management
Verified email at aauc.edu.jo
Cited by 69
Hotel management complaint management Customer service employee retention
Dr. AMIT KUMAR

Dr. AMIT KUMAR

Assistant Professor (Management), Eternal University
Verified email at eternaluniversity.edu.in
Cited by 48
Management Complaint Management Service Recovery Corporate Social Responsibility
Pierre-Nicolas Schwab

Pierre-Nicolas Schwab

Université Libre de Bruxelles
Verified email at ulb.ac.be
Cited by 47
customer satisfaction complaint management linguistics