Chairman and Founder, American Customer Satisfaction Index

Professor of Marketing, The University of Queensland, University of Cambridge

Professor of Marketing, Warwick Business School

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Professor of Marketing and Service Science, Edith Cowan University

Professor of Marketing, KU Leuven

University of Rhode Island

Professor of Marketing, Dept. of Design and Innovation, Weatherhead School of …

Professor of Marketing, Universidad de Zaragoza

Associate Professor, University of St. Gallen