Associate Professor of Frontline Service and Innovation

Marketing Professor, Colorado State University

Department Head & Gerber/Taylor Professor of Marketing, University of Tennessee

Kraks Fond Professor of Marketing, Copenhagen Business School

Mays Business School, Texas A&M University

Associate Professor of Practice, NUST Business School | Postdoctorate, TU-Berlin

Associate Professor, University of Toledo

Illinois State University

Tecnológico de Monterrey