Valarie Zeithaml
Marketing Department, University of North Carolina at Chapel Hill
Verified email at unc.edu
Cited by 302217
SooCheong (Shawn) Jang, Ph.D.
Professor, School of Hospitality and Tourism Management, Purdue University, USA
Verified email at purdue.edu
Cited by 38127
Alan Wilson
Professor of Marketing, University of Strathclyde
Verified email at strath.ac.uk
Cited by 34048
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
Verified email at kau.se
Cited by 28591
Jay Kandampully
Professor of Service Management, The Ohio State University
Verified email at osu.edu
Cited by 20716
Line Christoffersen
Professor at Oslo Business School, Oslo Metropolitan University
Verified email at oslomet.no
Cited by 13165
Thorsten Gruber
Professor of Marketing and Service Management, Centre for Service Management (CSM) …
Verified email at lboro.ac.uk
Cited by 13043
Tore Strandvik
Professor of Marketing, Hanken School of Economics, Helsinki, Finland
Verified email at hanken.fi
Cited by 12919