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Alexander Buoye
Alexander Buoye
Associate Professor of Marketing at St. John's University
Verified email at stjohns.edu - Homepage
Title
Cited by
Year
RAISE: leveraging responsible AI for service excellence
L Alkire, A Bilgihan, M Bui, AJ Buoye, S Dogan, S Kim
Journal of Service Management, 2024
2024
Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
T Keiningham, L Aksoy, A Buoye, A Yan, FV Morgeson III, G Woodall, ...
Journal of Service Research, 10946705231220463, 2023
22023
Enhanced review facilitation service for C2C support: Machine learning approaches
Y Ping, A Buoye, A Vakil
Journal of Services Marketing 37 (5), 620-635, 2023
32023
Understanding segment-specific key drivers to guide strategy: The impact of value on key drivers of relative satisfaction
T Perkins-Munn, H Evans, A Buoye, D Rubin, T Keiningham, L Aksoy
Journal of Creating Value 8 (2), 284-305, 2022
32022
Environmental, Social and Governance (ESG) metrics do not serve services customers: A missing link between sustainability metrics and customer perceptions of social innovation
L Aksoy, AJ Buoye, M Fors, TL Keiningham, S Rosengren
Journal of Service Management 33 (4/5), 565-577, 2022
352022
The Moderating Impact of COVID-19 Attitudes on Customer Brand Engagement and Loyalty.
Y Ping, A Buoye
Review of Business 42 (1), 2022
52022
What’s the right customer experience for your brand?
L Williams, A Buoye, TL Keiningham, L Aksoy
Harvard Business Review, 2021
42021
What Drives Share of Streaming Video? The Launch of HBO Max
A Buoye, L Williams, T Keiningham, L Aksoy
Services Marketing: People Technology Strategy, 611-623, 2021
12021
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
L Williams, A Buoye, TL Keiningham, L Aksoy
Journal of Retailing and Consumer Services 57, 102215, 2020
492020
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully
Tourism Management 80, 104106, 2020
1182020
Parents' burdens of service for children with ASD–implications for service providers
A Helkkula, AJ Buoye, H Choi, MK Lee, SQ Liu, TL Keiningham
Journal of Service Management 31 (5), 1015-1039, 2020
202020
Intellectual property extensions in entertainment services: Marvel and DC comics
A Buoye, A De Keyser, Z Gong, N Lao
Journal of Services Marketing 34 (2), 239-251, 2020
102020
Some foundational factors for promoting human flourishing
CMA Clark, A Buoye, T Keiningham, J Kandampully, M Rosenbaum, ...
Humanistic Management Journal 4, 219-233, 2019
62019
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully
Journal of Service Management 30 (4), 507-518, 2019
342019
WAR: What else is it good for? A comparison of Maximum Difference scaling, Adaptive Choice-based conjoint, constant sum scaling and wallet allocation rule utilities
A Buoye, L Williams, J Weiner
Journal of Creating Value 4 (1), 61-81, 2018
22018
The emotional engagement paradox
L Aksoy, TL Keiningham, A Buoye, J Ball
Customer engagement marketing, 293-305, 2018
92018
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing 31 (2), 148-160, 2017
1852017
Linking satisfaction to credit card decisions: an application of the wallet allocation rule
L Aksoy, TL Keiningham, A Buoye, J Ball
International Journal of Bank Marketing 35 (2), 205-219, 2017
82017
Choosing the less satisfying option: Investigating customers' lender selection decisions
TL Keiningham, L Aksoy, A Buoye, J Ball
Review of Business 37 (2), 46-58, 2016
2016
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
A Buoye, Y Komarova Loureiro, S Kabadayi, MG Nejad, TL Keiningham, ...
Journal of Service Management 27 (4), 434-459, 2016
102016
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