| Emergency or Not? Dealing with Borderline Cases in Emergency Police Calls A Kent, H Kevoe-Feldman Research on Language and Social Interaction 57 (2), 151-168, 2024 | | 2024 |
| The subjective and objective side of helplessness: Navigating between reassurance and risk management when people seek help for suicidal others C Iversen, H Kevoe‐Feldman British Journal of Social Psychology, 2024 | 1 | 2024 |
| Dispatching First Responders: Language Practices and the Dispatcher’s Operational Role in Radio Encounters With Police Officers SE Clayman, H Kevoe-Feldman Discourse & Society 34 (5), 547-571, 2023 | 2 | 2023 |
| Navigating between emotional support and direct help: people seeking help for others in suicide preventive telephone services C Iversen, H Kevoe-Feldman Conversation Analysis and Social Work 3rd Online Conference, 2023 | | 2023 |
| Crisis talk: Negotiating with individuals in crisis RO Sikveland, H Kevoe-Feldman, E Stokoe Routledge, 2022 | 5 | 2022 |
| Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls H Kevoe-Feldman, C Iversen Journal of Pragmatics 191, 83-97, 2022 | 10 | 2022 |
| Negotiating reality and myth about suicide risk: Making a case that someone else is suicidal in crisis helpline and emergency calls C Iversen, H Kevoe-Feldman Myths and Realities of the Nordic Welfare State 30th Nordic Sociological …, 2022 | | 2022 |
| Calming emotional 911 callers: Using redirection as a patient-focused directive in emergency medical calls HK Feldman Language & Communication 81, 81-92, 2021 | 7 | 2021 |
| Crossing over: When emergency calls turn into peer supportand suicide helpline calls become urgent cases H Kevoe-Feldman, C Iversen NORDISCO, the 6th Nordic Interdisciplinary Conference on Discourse and …, 2021 | | 2021 |
| Crossing over: When emergency calls turn into emotional support and suicide helpline calls become urgent cases C Iversen, H Kevoe-Feldman 17th International Pragmatics Conference, 2021 | | 2021 |
| Overcoming suicidal persons’ resistance using productive communicative challenges during police crisis negotiations RO Sikveland, H Kevoe-Feldman, E Stokoe Applied Linguistics 41 (4), 533-551, 2020 | 34 | 2020 |
| When delayed responses are productive: Being persuaded following resistance in conversation E Stokoe, B Humă, RO Sikveland, H Kevoe-Feldman Journal of Pragmatics 155, 70-82, 2020 | 28 | 2020 |
| Inside the emergency service call-center: Reviewing thirty years of language and social interaction research H Kevoe-Feldman Research on Language and Social Interaction 52 (3), 227-240, 2019 | 29 | 2019 |
| Making an impression in traffic stops: Citizens’ volunteered accounts in two positions M Kidwell, H Kevoe-Feldman Discourse Studies 20 (5), 613-636, 2018 | 11 | 2018 |
| Critical timing of actions for transferring 911 calls in a wireless call center H Kevoe-Feldman, A Pomerantz Discourse Studies 20 (4), 488-505, 2018 | 20 | 2018 |
| Critical timing of actions for transferring 911 calls in a wireless call center A Pomerantz, H Kevoe-Feldman Discourse Studies 20 (4), 2018 | | 2018 |
| The interactional work of suppressing complaints in customer service encounters H Kevoe-Feldman Journal of Pragmatics 123, 102-112, 2018 | 45 | 2018 |
| “Why are you concerned?” A consideration of turn distance and the organization of the interrogative series in “wellness check” calls to a university police department H Kevoe-Feldman Discourse Processes 53 (7), 556-580, 2016 | 10 | 2016 |
| The accountability of proposing (vs. soliciting proposals of) arrangements JD Robinson, H Kevoe-Feldman Accountability in social interaction, 264-293, 2016 | 6 | 2016 |
| What can you do for me? Communication methods customers use to solicit personalization within the service encounter H Kevoe-Feldman Communication Monographs 82 (4), 510-534, 2015 | 7 | 2015 |
Jeffrey D. RobinsonProfessor, Department of Communication, Portland State UniversityVerified email at pdx.edu