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Volker Kuppelwieser
Volker Kuppelwieser
Verified email at neoma-bs.fr
Title
Cited by
Year
1+ 1 does not always equal value creation: The case of YouTube
VG Kuppelwieser, MC Simpson, G Chiummo
Marketing Letters 24, 311-321, 2013
292013
18 Challenges in fieldwork
J Finsterwalder, VG Kuppelwieser
Fieldwork in tourism: methods, issues and reflections, 240, 2010
2010
A Classification of Brand Pride Using Trust and Commitment
VG Kuppelwieser, R Grefrath, A Dziuk
43*
A glimpse of the future retail customer experience–Guidelines for research and practice
V Kuppelwieser
Journal of Retailing and Consumer Services 73, 103205, 2023
22023
A Primer for Inclusive Service Marketing Theory
VG Kuppelwieser, P Klaus
Journal of Services Marketing, 2020
152020
A replication and extension of Hennig-Thurau's concept of COSE
VG Kuppelwieser, GR Chiummo, RS Grefrath
Journal of Customer Behaviour 11 (3), 241-259, 2012
62012
Adoption of smart health wearables: An empirical analysis in Chile and the US
S Tuzovic, V Kuppelwieser, C Bianchi
International Research Symposium on Service Excellence in Management, 1-3, 2017
32017
Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers
MHA Rahman, J Finsterwalder, VG Kuppelwieser
The Service Industries Journal, 1-30, 2024
2024
Applying the future time perspective scale to advertising research
VG Kuppelwieser, M Sarstedt
International Journal of Advertising 33 (1), 113-136, 2014
762014
Attraction during the service encounter: examining the other side of the coin
VG Kuppelwieser, M Touzani
Journal of Services Marketing 30 (5), 504-518, 2016
122016
Bearers of bad news: The manager's perspective on direct involvement in layoffs
MR Diehl, D Patient, VG Kuppelwieser
Academy of Management Proceedings 2013 (1), 14346, 2013
12013
Beratung durch Direktbanken: Möglichkeiten und Grenzen
V Kuppelwieser
2000
Beziehungsmassnahmen als Zusatzdienstleistung: eine empirische Betrachtung des Kundennutzens
V Kuppelwieser
Tectum-Verl., 2006
2006
CfP JSM: Service Research for An Aging Society
VG Kuppelwieser, F Mont-Saint-Aignan, P Klaus
Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
J Finsterwalder, VG Kuppelwieser
Journal of Strategic Marketing 19 (7), 607-618, 2011
822011
Consumer reaction to decelerated tourism: Pace, inherent virtue, and environmental concern
A Manthiou, VG Kuppelwieser
Journal of Travel Research, 2022
12022
Consumer responses to planned obsolescence
VG Kuppelwieser, P Klaus, A Manthiou, O Boujena
Journal of Retailing and Consumer Services 47, 157-165, 2019
722019
Customer engagement in evolving technological environments: synopsis and guiding propositions
LD Hollebeek, DE Sprott, TW Andreassen, C Costley, P Klaus, ...
European Journal of Marketing 53 (9), 2018-2023, 2019
1872019
Customer experience in the B2B area: The impact of age-related impressions
L Lecoeuvre, R Turner, VG Kuppelwieser
Journal of Retailing and Consumer Services 58, 102216, 2021
212021
Customer experience quality in African B2B contexts
VG Kuppelwieser, P Klaus
Journal of Services Marketing 35 (7), 891-900, 2021
22021
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