| 3½ reasons why service scholars should study service robots M Mende SERVSIG. https://www. servsig. org/wordpress/2017/11/3½-reasons-why-service …, 2017 | 3 | 2017 |
| Activating consumers for better service coproduction outcomes through eustress: the interplay of firm-assigned workload, service literacy, and organizational support M Mende, ML Scott, MJ Bitner, AL Ostrom Journal of Public Policy & Marketing 36 (1), 137-155, 2017 | 67 | 2017 |
| All that glitters is not gold: The penalty effect of conspicuous consumption in services and how it changes with customers and contexts M Mende, ML Scott, LE Bolton Journal of Service Research 21 (4), 405-420, 2018 | 23 | 2018 |
| Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services I Shanks, ML Scott, M Mende, J van Doorn, D Grewal Journal of the Academy of Marketing Science, 1-27, 2024 | 2 | 2024 |
| Conceptualisation and aspirations of transformative service research M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ... Journal of Research for Consumers, 2011 | 337 | 2011 |
| Consumer preferences for fuel snacks at the intersection of caregiving stress and gender M Cozac, M Mende, ML Scott Journal of Business Research 159, 113716, 2023 | | 2023 |
| Consumers on the job: contextualization crafting in expert services CN Azzari, L Anderson, M Mende, JG Jefferies, H Downey, AL Ostrom, ... Journal of Service Research 24 (4), 520-541, 2021 | 20 | 2021 |
| Coproduction of transformative services as a pathway to improved consumer well-being: Findings from a longitudinal study on financial counseling M Mende, J Van Doorn Journal of Service Research 18 (3), 351-368, 2015 | 182 | 2015 |
| Decoding customer–firm relationships: how attachment styles help explain customers' preferences for closeness, repurchase intentions, and changes in relationship breadth M Mende, RN Bolton, MJ Bitner Journal of Marketing Research 50 (1), 125-142, 2013 | 323 | 2013 |
| Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers’ service experiences J Van Doorn, M Mende, SM Noble, J Hulland, AL Ostrom, D Grewal, ... Journal of service research 20 (1), 43-58, 2017 | 1170 | 2017 |
| Doorn Jenny van, Grewal Dhruv, Shanks Ilana (2019),“Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses,” M Martin, L Scott Maura Journal of Marketing Research 56 (4), 535-56, 0 | 9 | |
| Effective Customer Engagement Strategies in Health Care: The Role of Stigma M Mende, CM Harmeling, ML Scott, RW Palmatier | | |
| Exploring Consumer Responses to COVID-19: Meaning Making, Cohort Effects, and Consumer Rebound M Mende, D Grewal, A Guha, K Ailawadi, A Roggeveen, ML Scott, ... Journal of the Association for Consumer Research 8 (2), 220-234, 2023 | 3 | 2023 |
| Fighting Infodemics: Labels as Antidotes to Mis-and Disinformation?! M Mende, VO Ubal, M Cozac, B Vallen, C Berry Journal of Public Policy & Marketing 43 (1), 31-52, 2024 | 4 | 2024 |
| Friend or foe? Can anthropomorphizing self-tracking devices backfire on marketers and consumers? LP Fronczek, M Mende, ML Scott, GY Nenkov, A Gustafsson Journal of the Academy of Marketing Science 51 (5), 1075-1097, 2023 | 8 | 2023 |
| Friend or Foe? Can Anthropomorphizing Self-Tracking Devices Backfire on Marketers and Consumers? L Petersen, M Mende, M Scott, G Nenkov, A Gustafsson Journal of the Academy of Marketing Science 51 (5), 1075-1097, 2023 | | 2023 |
| From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing M Mende, SM Noble, T Sugar Journal of the Academy of Marketing Science 51 (4), 757-766, 2023 | 4 | 2023 |
| From self‐quantification to self‐objectification? Framework and research agenda on consequences for well‐being L Peterson Fronczek, M Mende, ML Scott Journal of Consumer Affairs 56 (3), 1356-1374, 2022 | 4 | 2022 |
| Frontline cyborgs at your service: How human enhancement technologies affect customer experiences in retail, sales, and service settings D Grewal, M Kroschke, M Mende, AL Roggeveen, ML Scott Journal of Interactive Marketing 51 (1), 9-25, 2020 | 126 | 2020 |
| Getting personal in public!? How consumers respond to public personalized advertising in retail stores NJ Hess, CM Kelley, ML Scott, M Mende, JH Schumann Journal of Retailing 96 (3), 344-361, 2020 | 52 | 2020 |
