| “Why are you concerned?” A consideration of turn distance and the organization of the interrogative series in “wellness check” calls to a university police department H Kevoe-Feldman Discourse Processes 53 (7), 556-580, 2016 | 10 | 2016 |
| Academic Employment HK Feldman Fairleigh Dickinson University, 2002 | | 2002 |
| Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls H Kevoe-Feldman, C Iversen Journal of Pragmatics 191, 83-97, 2022 | 10 | 2022 |
| Calming emotional 911 callers: Using redirection as a patient-focused directive in emergency medical calls HK Feldman Language & Communication 81, 81-92, 2021 | 7 | 2021 |
| Closing the gap in customer service encounters: Customers’ use of upshot formulations to manage service responses H Kevoe-Feldman Pragmatics and Society 6 (1), 67-88, 2015 | 13 | 2015 |
| Crisis talk: Negotiating with individuals in crisis RO Sikveland, H Kevoe-Feldman, E Stokoe Routledge, 2022 | 5 | 2022 |
| Critical timing of actions for transferring 911 calls in a wireless call center A Pomerantz, H Kevoe-Feldman Discourse Studies 20 (4), 2018 | | 2018 |
| Critical timing of actions for transferring 911 calls in a wireless call center H Kevoe-Feldman, A Pomerantz Discourse Studies 20 (4), 488-505, 2018 | 20 | 2018 |
| Crossing over: When emergency calls turn into emotional support and suicide helpline calls become urgent cases C Iversen, H Kevoe-Feldman 17th International Pragmatics Conference, 2021 | | 2021 |
| Crossing over: When emergency calls turn into peer supportand suicide helpline calls become urgent cases H Kevoe-Feldman, C Iversen NORDISCO, the 6th Nordic Interdisciplinary Conference on Discourse and …, 2021 | | 2021 |
| Customer service through an interactional lens: The status of status inquiries in a camera repair shop HK Feldman Rutgers The State University of New Jersey, School of Graduate Studies, 2009 | | 2009 |
| Customers' participation in organizational structure: A conversation analytic approach for understanding the action of service inquiries HK Feldman Communication Reports 25 (1), 14-26, 2012 | 7 | 2012 |
| Dispatching First Responders: Language Practices and the Dispatcher’s Operational Role in Radio Encounters With Police Officers SE Clayman, H Kevoe-Feldman Discourse & Society 34 (5), 547-571, 2023 | 2 | 2023 |
| Emergency or Not? Dealing with Borderline Cases in Emergency Police Calls A Kent, H Kevoe-Feldman Research on Language and Social Interaction 57 (2), 151-168, 2024 | | 2024 |
| Expanding Sequences Past the Organizational Response: Calculation and Negotiation in Extracting Organizational Knowledge in Customer Service Encounters H Kevoe-Feldman, U Northeastern | | |
| Exploring essentially three-turn courses of action: An institutional case study with implications for ordinary talk H Kevoe-Feldman, JD Robinson Discourse Studies 14 (2), 217-241, 2012 | 43 | 2012 |
| Extending the notion of pragmatic completion: The case of the responsive compound action unit H Kevoe-Feldman, JD Robinson, J Mandelbaum Journal of pragmatics 43 (15), 3844-3859, 2011 | 10 | 2011 |
| Inside the emergency service call-center: Reviewing thirty years of language and social interaction research H Kevoe-Feldman Research on Language and Social Interaction 52 (3), 227-240, 2019 | 29 | 2019 |
| Making an impression in traffic stops: Citizens’ volunteered accounts in two positions M Kidwell, H Kevoe-Feldman Discourse Studies 20 (5), 613-636, 2018 | 11 | 2018 |
| Navigating between emotional support and direct help: people seeking help for others in suicide preventive telephone services C Iversen, H Kevoe-Feldman Conversation Analysis and Social Work 3rd Online Conference, 2023 | | 2023 |
Jeffrey D. RobinsonProfessor, Department of Communication, Portland State UniversityVerified email at pdx.edu