Exploring customer loyalty following service recovery: The mediating effects of trust and emotions T DeWitt, DT Nguyen, R Marshall Journal of service research 10 (3), 269-281, 2008 | 693 | 2008 |
Evidence of the impacts of urban sprawl on social capital D Nguyen Environment and planning B: planning and design 37 (4), 610-627, 2010 | 139 | 2010 |
Diffusing customer anger in service recovery: A conceptual framework DT Nguyen, JR McColl-Kennedy Australasian Marketing Journal (AMJ) 11 (2), 46-55, 2003 | 138 | 2003 |
Service convenience and social servicescape: retail vs hedonic setting DT Nguyen, T DeWitt, R Russell‐Bennett Journal of Services Marketing 26 (4), 265-277, 2012 | 122 | 2012 |
Customer's angry voice: Targeting employees or the organization? JR McColl-Kennedy, BA Sparks, DT Nguyen Journal of Business Research 64 (7), 707-713, 2011 | 83 | 2011 |
The effects of high-density zoning on multifamily housing construction in the suburbs of six US metropolitan areas A Chakraborty, GJ Knaap, D Nguyen, JH Shin Urban Studies 47 (2), 437-451, 2010 | 71 | 2010 |
Matching service recovery solutions to customer recovery preferences DT Nguyen, JR McColl‐Kennedy, TS Dagger European Journal of Marketing 46 (9), 1171-1194, 2012 | 70 | 2012 |
Biomass and Astaxanthin Productivities of Haematococcus pluvialis in an Angled Twin-Layer Porous Substrate Photobioreactor: Effect of Inoculum Density and … TT Do, BN Ong, ML Nguyen Tran, D Nguyen, M Melkonian, HD Tran Biology 8 (3), 68, 2019 | 42 | 2019 |
Investigating the adoption of electronic customer service by Australian businesses D Thi Hong Chau Nguyen, J Murphy, D Olaru Managing Service Quality: An International Journal 13 (6), 492-503, 2003 | 32 | 2003 |
Pro bono service sheds new light into commercial friendship SL Arnold, DT Nguyen, N Hartley Journal of Strategic Marketing 19 (4), 381-394, 2011 | 25 | 2011 |
Exploring the usefulness of a consumer activity index in the sponsorship-linked marketing context C Ali, TB Cornwell, D Nguyen, L Coote International Journal of Sports Marketing and Sponsorship 7 (2), 21-30, 2006 | 23 | 2006 |
The flipped side of customer perceived value and digital technology in B2B professional service context NX Nguyen, DT Nguyen, Y Suseno, T Bui Quang Journal of Strategic Marketing, 1-21, 2020 | 21 | 2020 |
Charity appeal story with a tribal stigma anti-climax twist–consequences of revealing unanticipated information in storytelling DT Nguyen Journal of Strategic Marketing 23 (4), 337-352, 2015 | 16 | 2015 |
To give or not to give professional services to non-paying clients: Professionals’ giving backstory JR McColl-Kennedy, P Patterson, MK Brady, L Cheung, D Nguyen Journal of Service Management 26 (3), 426-459, 2015 | 13 | 2015 |
Cookies: Walking the fine line between love and hate T Tezinde, J Murphy, DTHC Nguyen, C Jenkinson Cookies: Walking the Fine Line between Love and Hate, 1-13, 2001 | 11 | 2001 |
THE VALUE OF CONSULTANT-CLIENT RELATIONSHIPS: PERSPECTIVES FROM BOTH SIDES OF THE FENCE. S Arnold, D NGUYEN Academy of Management Proceedings 2006 (1), B1-B6, 2006 | 9 | 2006 |
Culture is in the eye of the beholder: using metaphoric representations of cultural values to enhance consumer digital engagement Y Suseno, DT Nguyen Journal of Strategic Marketing 31 (2), 321-342, 2023 | 8 | 2023 |
The impact of immigration on four low-wage industries in the 1990s M Howland, D Nguyen Economic Development Quarterly 24 (2), 99-109, 2010 | 7 | 2010 |
Australian's Organisations' Email Customer Service DTHC Nguyen, J Murphy Australian's Organisations' Email Customer Service, 1-15, 2001 | 7 | 2001 |
The external impacts of historic landmarks and buildings on townhouse prices in Vietnam D Nguyen, THT Nguyen International Journal of Housing Markets and Analysis 14 (5), 1092-1110, 2021 | 6 | 2021 |