| A study of brand image towards customer's satisfaction in the Malaysian hotel industry J Lahap, NS Ramli, NM Said, SM Radzi, RA Zain Procedia-Social and Behavioral Sciences 224, 149-157, 2016 | 299 | 2016 |
| The effect of perceived waiting time on customer’s satisfaction: A focus on fast food restaurant J Lahap, RI Azlan, KA Bahri, NM Said, D Abdullah, RA Zain International Journal of Supply Chain Management 7 (5), 259-266, 2018 | 35 | 2018 |
| Internal market orientation framework as a source of improving service quality within the Malaysian hotel industry J Lahap, NM Said, KHC Rose, N Sumarjan, Z Mohi SHS Web of Conferences 12, 01004, 2014 | 13 | 2014 |
| Brand image towards customer’s satisfaction: A focus on the Malaysian hotel sector J Lahap, NS Ramli, SM Radzi, NM Said, RA Zain Procedia‐Social and Behavioral Sciences, 11-15, 2016 | 11 | 2016 |
| An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study J Lahap, SM Isa, NM Said, K Rose, J Saber Theory and practice in hospitality and tourism research, 9-14, 2015 | 11 | 2015 |
| Six sigma and the Malaysian hotel industry L Johanudin, AB Khairil, RJ Noorsa, SZ Muhammad, MS Noraslinda J. Tourism Hospitality 6, 1-8, 2017 | 8 | 2017 |
| The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment N Mohd Said, N Hamir, H Fadzil, F Abdul Hakim, S Sulaiman, ... ESTEEM Journal of Social Sciences and Humanities 4, 75-82, 2020 | 7 | 2020 |
| The role of management commitment of service quality through job embeddedness on service recovery performance N Hamir, R Salleh, N Mohd Said, HF Ariffin, Z Ahmad ESTEEM Journal of Social Sciences and Humanities 4, 27-35, 2020 | 4 | 2020 |
| Factors Influencing Consumers’ Continuance Usage Intention towards Food Delivery Application: A Case Study in Kuang, Selangor, Malaysia J Lahap, NJ Saupi, NM Said, D Abdullah, SBM Kamal International Journal of Academic Research in Business and Social Sciences …, 2023 | 3 | 2023 |
| Developing a procurement framework for the Malaysian hospitality industry: a preliminary study SZ Ibrahim, J Lahap, NH Nazlan, HF Ariffin, N Mohd Said ESTEEM Journal of Social Sciences and Humanities 4, 10-18, 2020 | 2 | 2020 |
| THE EFFECT OF BRAND EQUITY ON CUSTOMER REVISIT INTENTION TO FAST-FOOD RESTAURANT IN MALAYSIA FKM Zin, F Abd Hakim, S Sulaiman, NM Said International Journal of Accounting 7 (41), 2022 | 1 | 2022 |
| The study of working engagement and working environment towards job happiness in the Malaysian Hotel Industry I Lahap, N Nazri, A Azmi, S Kamal, K Bahari, N Said International Journal of Current Science Research and Review 5 (7), 2698-2713, 2022 | 1 | 2022 |
| Cup of coffee at the library? Factors influencing consumers’ acceptance of foodservice at the library HF Ariffin, N Mohd Said, N Hamir, N Zainol, A Ngelambong ESTEEM Journal of Social Sciences and Humanities 4, 145-159, 2020 | 1 | 2020 |
| The effect of Facebook use on academic job performance NF Isa, H Abdullah, MA Razali, N Mohd Said, A Ngelambong ESTEEM Journal of Social Sciences and Humanities 4, 109-114, 2020 | 1 | 2020 |
| Training and development program as a source of improving employee job performance J Lahap, SZ Ibrahim, NM Said, A Azmi, MN Syuhirdy | 1 | 2015 |
| Challenges and Issues of Teaching and Learning during the Pandemic (COVID-19) J Lahap, TST Hussin, NM Said, HF Ariffin, A Azmi Sustainability 15 (8), 6543, 2023 | | 2023 |
| The influence of service quality and employee quality on customer’s loyalty towards hotels in Perlis during COVID-19 pandemic NN Md Noor, N Mohd Said, F Abdul Hakim, N Rahim ESTEEM Journal of Social Sciences and Humanities 7, 106-118, 2023 | | 2023 |
| Six Sigma and the Malaysian Hotel Industry. J Tourism Hospit 6: 329. doi: 10.4172/2167-0269.1000329 Page 2 of 8 Volume 6• Issue 6• 1000329 J Tourism Hospit, an open access … J Lahap, KA Bahri, NR Johari, MS Zulkapli, NM Said Six Sigma, 6σ symbolizes a specific number, which is 3, 2017 | | 2017 |
| THE EFFECTIVENESS OF ROOM DIVISION, FOOD AND BEVERAGE SYLLABUS OFFERED BY FACULTY OF HOTEL & TOURISM MANAGEMENT (UITM): NEEDS AND REQUIREMENTS OF HOTEL INDUSTRY IN MALAYSIA J Lahap, NH Wahab, F Abd Hakim, NM Said, MCA Hamid | | |
Johanudin Lahap@Wahab (PhD)Associate Professor - Universiti Teknologi MARA (UiTM)Verified email at uitm.edu.my