| The factors that affect public participation for effective municipal service delivery: A case of ward committees C Naidoo, RR Ramphal South African Journal of Industrial Engineering 29 (4), 82-93, 2018 | 52 | 2018 |
| 4th industrial revolution: Challenges and opportunities in the South African context A Bayode, JA van der Poll, RR Ramphal Conference on Science, Engineering and Waste Management (SETWM-19), 174-180, 2019 | 42 | 2019 |
| A literature review on shared services R Ramphal African Journal of Business Management 7 (1), 1, 2013 | 39 | 2013 |
| Service quality and quality service: satisfying customers in the hospitality industry. A Nicolaides, R Ramphal African Journal of Hospitality, Tourism and Leisure, 3 (2), 18, 2014 | 34* | 2014 |
| A complaints handling system for the hospitality industry R Ramphal African Journal of Hospitality, Tourism and Leisure 5 (2), 1-15, 2016 | 29 | 2016 |
| Intelligent consistency-Ethical practices of Lean Six Sigma in quality service provision in the hospitality industry RR Ramphal, A Nicolaides African Journal of Hospitality, Tourism and Leisure 7 (3), 1-15, 2018 | 17 | 2018 |
| Lean six sigma framework for the hospitality industry RR Ramphal African Journal of Hospitality, Tourism and Leisure 6, 1-15, 2017 | 14 | 2017 |
| Overview of the new ISO 9001:2015 standard and challenges ahead R Ramphal African Journal of Hospitality, Tourism and Leisure 4 (2), 23, 2015 | 14 | 2015 |
| The performance of South African shared services RR Ramphal South African Journal of Industrial Engineering 22 (1), 45-54, 2011 | 12 | 2011 |
| The impact of laboratory quality assurance standards on laboratory operational performance E Ratseou, RR Ramphal African Journal of Hospitality, Tourism and Leisure 3 (2), 1-13, 2014 | 10 | 2014 |
| A quality framework for services in shared services environments RR Ramphal Journal of Contemporary Management 8 (1), 223-238, 2011 | 9 | 2011 |
| Different management systems: integration or combination? S Naidoo, R Ramphal International Journal of Productivity and Quality Management 30 (1), 92-106, 2020 | 6 | 2020 |
| From Batho Pele principles to public participation in basic services delivery at municipal level in South Africa: using Ekurhuleni Metropolitan Municipality as a case C Naidoo, RR Ramphal 13th International Business Conference, 2019 | 6 | 2019 |
| The need for a quality standard for assurance in medical research laboratories, S Cohen, R Ramphal African Journal of Hospitality, Tourism and Leisure 3 (1), 2014 | 6 | 2014 |
| Choices and combinations of quality, HACCP and safety standards in the food manufacturing sector. RR Ramphal, SN Simelane | 6 | 2010 |
| A Framework for the Management of Professional Bodies in South Africa R Ramphal, A Rajcoomar Medwell Publications, 2019 | 4 | 2019 |
| The effect of sugar temperature on the operating performance of a conditioning silo RR Ramphal Proc, 64-67, 1989 | 2 | 1989 |
| Continuous centrifugal screen evaluation PLM Vermeulen, C Mack, R Ramphal Proc S Afr Sug Technol Ass 60, 47-51, 1986 | 2 | 1986 |
| The framework for managing quality ethically EM Ratseou, RR Ramphal South African Journal of Industrial Engineering 33 (2), 1-14, 2022 | 1 | 2022 |
| BUSINESS SCHOOLS, LEADERSHIP AND LEADER DEVELOPMENT IN AN AFRICAN CONTEXT. A Nicolaides, R Ramphal International Journal of Education Humanities and Social Science, 4 (2), 211-231, 2021 | | 2021 |