| Courage as identity work: Accounts of workplace courage M Koerner Academy of Management Journal 57 (1), 63-93, 2014 | 314 | 2014 |
| Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization JC Goodale, M Koerner, J Roney Journal of quality Management 2 (2), 191-215, 1997 | 121 | 1997 |
| The conceptual domain of service quality for inpatient nursing services MM Koerner Journal of Business Research 48 (3), 267-283, 2000 | 71 | 2000 |
| Treat People Right! How Organizations and Individuals Can Propel Each Other Into a Virtuous Spiral of Success MM Koerner Academy of Management Perspectives 18 (4), 163-164, 2004 | 3 | 2004 |
| A reconceptualization of service quality and development of an instrument for inpatient nursing services MM Koerner The University of Utah, 1996 | 3 | 1996 |
| Communicating in the OR: Part I: An Overview M Koerner, G Gatch, C Taylor AORN journal 39 (7), 1158-1162, 1984 | 2 | 1984 |
| Communicating in the OR: Part II: Listening M Koerner, G Gatch, C Taylor AORN journal 40 (6), 858-866, 1984 | 1* | 1984 |
| The conceptual domain of service quality for inpatient nursing services MM Koerner QUALITY CONTROL AND APPLIED STATISTICS 46 (2), 213-214, 2001 | | 2001 |
