| The impact of website quality and perceived trust on customer purchase intention in the hotel sector: website brand and perceived value as moderators KC Chang, NT Kuo, CL Hsu, YS Cheng International Journal of Innovation, Management and Technology 5 (4), 255, 2014 | 173 | 2014 |
| How service quality affects customer loyalty in the travel agency: The effects of customer satisfaction, service recovery, and perceived value NT Kuo, KC Chang, YS Cheng, CH Lai Asia Pacific Journal of Tourism Research 18 (7), 803-822, 2013 | 157 | 2013 |
| Effects of tour guide interpretation and tourist satisfaction on destination loyalty in Taiwan’s Kinmen Battlefield Tourism: perceived playfulness and perceived flow as moderators NT Kuo, KC Chang, YS Cheng, JC Lin Journal of Travel & Tourism Marketing 33 (sup1), 103-122, 2016 | 152 | 2016 |
| The mediating effect of flow experience on social shopping behavior CL Hsu, KC Chang, NT Kuo, YS Cheng Information Development 33 (3), 243-256, 2017 | 71 | 2017 |
| The impact of service quality, customer satisfaction and loyalty in the restaurant industry: Moderating effect of perceived value NT Kuo, KC Chang, YS Cheng, CH Lai 2011 IEEE International Conference on Quality and Reliability, 551-555, 2011 | 64 | 2011 |
| The asymmetric effect of tour guide service quality on tourist satisfaction NT Kuo, YS Cheng, KC Chang, LY Chuang Journal of Quality Assurance in Hospitality & Tourism 19 (4), 521-542, 2018 | 62 | 2018 |
| How a Tour Guide Interpretation Service Creates Intention to Revisit for Tourists from Mainland China: The Mediating Effect of Perceived Value YS Cheng, NT Kuo, KC Chang, CH Chen Journal of China Tourism Research 15 (1), 84-104, 2019 | 54 | 2019 |
| Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National … NT Kuo, YS Cheng, KC Chang, SM Hu Asia Pacific Journal of Tourism Research 23 (7), 714-733, 2018 | 43 | 2018 |
| How social capital affects support intention: The mediating role of place identity NT Kuo, YS Cheng, KC Chang, SM Hu Journal of Hospitality and Tourism Management 46, 40-49, 2021 | 42 | 2021 |
| Integrating the Kano model and IPA to measure quality of museum interpretation service: a comparison of visitors from Taiwan and Mainland China YS Cheng, NT Kuo, KC Chang, SM Hu Asia Pacific Journal of Tourism Research 24 (6), 483-500, 2019 | 35 | 2019 |
| Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery … NT Kuo, KC Chang, YS Cheng, CH Lai Journal of China Tourism Research 9 (3), 257-276, 2013 | 35 | 2013 |
| Are social media bad for your employees? Effects of at-work break activities on recovery experiences YS Cheng, S Cho International Journal of Hospitality Management 96, 102957, 2021 | 34 | 2021 |
| How Green Marketing Influences Customers’ Green Behavioral Intentions in the Context of Hot-Spring Hotels YH Cheng, KC Chang, YS Cheng, CJ Hsiao Journal of Tourism and Services 13 (24), 190-208, 2022 | 31 | 2022 |
| How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives KC Chang, YS Cheng Journal of Hospitality and Tourism Management 46, 440-455, 2021 | 29 | 2021 |
| Establishing a measurement scale for safety culture in the hotel industry NT Kuo, YS Cheng, KC Chang, WH Ying Journal of Hospitality and Tourism Management 42, 12-28, 2020 | 22 | 2020 |
| Personalities of travel agents with strong sales records in Taiwan NT Kuo, YS Cheng, WH Chiu, S Cho Asia Pacific Journal of Tourism Research 21 (9), 1001-1019, 2016 | 22 | 2016 |
| How work engagement influences relationship quality: the roles of work motivation and perceived service guarantee strength KC Chang, YT Hsu, YS Cheng, NT Kuo Total Quality Management & Business Excellence 32 (11-12), 1316-1340, 2021 | 15 | 2021 |
| Applying data mining methods to tourist loyalty intentions in the international tourist hotel sector KC Chang, MC Chen, NT Kuo, CL Hsu, YS Cheng Anatolia 27 (2), 271-274, 2016 | 14 | 2016 |
| The impact of service quality, customer satisfaction and customer loyalty in the travel agency sector: Moderating effect of perceived value NT Kuo, KC Chang, CH Lai, YS Cheng 2011 International Conference on Management and Service Science, 1-6, 2011 | 13 | 2011 |
| How Emotional Labor and Job Stress Affect the Job Performance of Tour Leaders: Moderating Effects of Job Characteristics and Social Media Use Intensity NT Kuo, LP Lin, KC Chang, YS Cheng International Journal of Hospitality & Tourism Administration 25 (1), 30-58, 2024 | 9 | 2024 |
Shih-Ming HuSouthern Utah UniversityVerified email at suu.edu
