| A cognitive model of the antecedents and consequences of satisfaction decisions RL Oliver Journal of marketing research 17 (4), 460-469, 1980 | 25303 | 1980 |
| Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer RL Oliver Routledge, 2014 | 24245 | 2014 |
| Economics and consumer behavior A Deaton, J Muellbauer Cambridge university press, 1980 | 8871 | 1980 |
| The spirit level R Wilkinson, K Pickett Why equality is better for everyone, 2010 | 7382 | 2010 |
| Understanding disability: From theory to practice M Oliver Bloomsbury publishing, 2018 | 7379 | 2018 |
| SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality JJ Cronin Jr, SA Taylor Journal of marketing 58 (1), 125-131, 1994 | 7181 | 1994 |
| Modern graph theory B Bollobás Springer Science & Business Media, 2013 | 7098 | 2013 |
| Essential medical statistics BR Kirkwood, JAC Sterne John wiley & sons, 2010 | 6551 | 2010 |
| Cognitive, affective, and attribute bases of the satisfaction response RL Oliver Journal of consumer research 20 (3), 418-430, 1993 | 6539 | 1993 |
| Life with 6000 genes A Goffeau, BG Barrell, H Bussey, RW Davis, B Dujon, H Feldmann, ... Science 274 (5287), 546-567, 1996 | 6375 | 1996 |
| Identification and analysis of functional elements in 1% of the human genome by the ENCODE pilot project Management Group Liefer Laura A. 51 Wetterstrand Kris A. 51 Good Peter J. 51 ... nature 447 (7146), 799-816, 2007 | 5989 | 2007 |
| Evolution and functions of long noncoding RNAs CP Ponting, PL Oliver, W Reik Cell 136 (4), 629-641, 2009 | 5522 | 2009 |
| Black wealth/white wealth: A new perspective on racial inequality M Oliver, T Shapiro Routledge, 2013 | 5378 | 2013 |
| Introduction to mechanics and symmetry: a basic exposition of classical mechanical systems JE Marsden, TS Ratiu Springer Science & Business Media, 2013 | 5223 | 2013 |
| Clinical and biomarker changes in dominantly inherited Alzheimer's disease RJ Bateman, C Xiong, TLS Benzinger, AM Fagan, A Goate, NC Fox, ... New England Journal of Medicine 367 (9), 795-804, 2012 | 4159 | 2012 |
| Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach RL Oliver, JE Swan Journal of marketing 53 (2), 21-35, 1989 | 3986 | 1989 |
| Assessing the dimensionality and structure of the consumption experience: evaluation, feeling, and satisfaction H Mano, RL Oliver Journal of Consumer research 20 (3), 451-466, 1993 | 3907 | 1993 |
| The classical moment problem and some related questions in analysis NI Akhiezer Society for Industrial and Applied Mathematics, 2020 | 3596 | 2020 |
| Response determinants in satisfaction judgments RL Oliver, WS DeSarbo Journal of consumer research 14 (4), 495-507, 1988 | 3545 | 1988 |
| The management of customer-contact service employees: An empirical investigation MD Hartline, OC Ferrell Journal of marketing 60 (4), 52-70, 1996 | 3405 | 1996 |
