| Understanding the relationships between commitment and voice: Hypotheses, empirical evidence, and directions for future research SE Beatty, KE Reynolds, SM Noble, MP Harrison Journal of Service Research 15 (3), 296-315, 2012 | 88 | 2012 |
| Why customers feel locked into relationships: Using qualitative research to uncover the lock-in factors MP Harrison, SE Beatty, KE Reynolds, SM Noble Journal of Marketing Theory and Practice 20 (4), 391-406, 2012 | 74 | 2012 |
| Frontline service employee compliance with customer special requests SE Beatty, J Ogilvie, WM Northington, MP Harrison, BB Holloway, S Wang Journal of Service Research 19 (2), 158-173, 2016 | 66 | 2016 |
| Crazy little thing called love: A consumer-retailer relationship MH Ortiz, MP Harrison Journal of marketing development and competitiveness 5 (3), 68-80, 2011 | 51 | 2011 |
| Anticipating a service experience MP Harrison, SE Beatty Journal of Business Research 64 (6), 579-585, 2011 | 26 | 2011 |
| Responding to customers’“Gray” requests: The service employee dilemma MP Harrison, WM Northington, SE Beatty, BB Holloway, S Wang The Customer is NOT Always Right? Marketing Orientationsin a Dynamic …, 2017 | 3 | 2017 |
| Why Customers Stay in Relationships: The Lock-in Factors MP Harrison, SE Beatty, KE Reynolds, SM Noble Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference …, 2014 | 2 | 2014 |
| Retail Intimidation VM Landers, MP Harrison, ST Gillison Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era …, 2016 | 1 | 2016 |
| Consider the Source: Comparing Customer Reactions to Hearing about a Company Transgression by Word-of-Mouth vs. through the Media VM Landers, MP Harrison, WM Northington Marketing Dynamism & Sustainability: Things Change, Things Stay the Same …, 2015 | 1 | 2015 |
| Exploring penalties in services following a customer mistake MP Harrison The University of Alabama, 2011 | 1 | 2011 |
| A Moment of Influence: Understanding the Customer Experience after Receiving a Penalty: An Abstract MP Harrison, S Beatty Marketing Opportunities and Challenges in a Changing Global Marketplace …, 2020 | | 2020 |
| SESSION 9.3: BEHAVIORAL ASPECTS OF SERVICES MARKETING M Harrison, S Beatty, H Evanschitzky, A Palmer, N Koenig-Lewis, ... Marketing in Transition: Scarcity, Globalism, & Sustainability: Proceedings …, 2015 | | 2015 |
| Identifying the Sources of Consumer Worry in Service Settings: A Critical Incident Study MP Harrison, SE Beatty Marketing in Transition: Scarcity, Globalism, & Sustainability: Proceedings …, 2015 | | 2015 |
| Session Number: 9.7: Psychology in Service Marketing & Marketing Orientation M Harrison, W Northington, S Beatty, B Holloway, S Wang, D Georgi, ... 2011 AMS OFFICERS, 741, 0 | | |