Chairman and Founder, American Customer Satisfaction Index

Professor of Marketing, The University of Queensland, University of Cambridge

Professor of Marketing, Warwick Business School

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Professor of Marketing and Service Science, Edith Cowan University

Professor of Marketing, KU Leuven

University of Rhode Island

Professor Emeritus of Design and Innovation, Weatherhead School of Management, CWRU

Professor of Marketing, Universidad de Zaragoza

Associate Professor, University of St. Gallen