University of South Alabama, Cleverdon Chair of Business

Tuck School of Business at Dartmouth College

Marketing Department, University of North Carolina at Chapel Hill

Ludwig-Maximilians-University Munich

Professor of Behavioral Science in Management, University of Michigan

Chairman and Founder, American Customer Satisfaction Index

Professor Emeritus of Marketing, Indiana University

Prophet, BerkeleyHaas School of Business, University of California

student of business management, Salford University