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Robert W Palmatier
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Factors influencing the effectiveness of relationship marketing: A meta-analysis
RW Palmatier, RP Dant, D Grewal, KR Evans
Journal of marketing 70 (4), 136-153, 2006
45342006
A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance
RW Palmatier, RP Dant, D Grewal
Journal of marketing 71 (4), 172-194, 2007
12732007
Resource-based theory in marketing
IV Kozlenkova, SA Samaha, RW Palmatier
Journal of the academy of marketing science 42, 1-21, 2014
12632014
The role of customer gratitude in relationship marketing
RW Palmatier, CB Jarvis, JR Bechkoff, FR Kardes
Journal of marketing 73 (5), 1-18, 2009
11482009
Effect of service transition strategies on firm value
E Fang, RW Palmatier, JBEM Steenkamp
Journal of marketing 72 (5), 1-14, 2008
11192008
Review articles: Purpose, process, and structure
RW Palmatier, MB Houston, J Hulland
Journal of the Academy of Marketing Science 46, 1-5, 2018
9722018
Customer loyalty to whom? Managing the benefits and risks of salesperson-owned loyalty
RW Palmatier, LK Scheer, JBEM Steenkamp
Journal of marketing research 44 (2), 185-199, 2007
8462007
Data privacy: Effects on customer and firm performance
KD Martin, A Borah, RW Palmatier
Journal of marketing 81 (1), 36-58, 2017
7992017
Interfirm relational drivers of customer value
RW Palmatier
Journal of marketing 72 (4), 76-89, 2008
6722008
Influence of customer participation on creating and sharing of new product value
E Fang, RW Palmatier, KR Evans
Journal of the Academy of Marketing Science 36, 322-336, 2008
6412008
Relationship marketing
RW Palmatier
Marketing Science Institute, 2008
6132008
Creating effective online customer experiences
A Bleier, CM Harmeling, RW Palmatier
Journal of marketing 83 (2), 98-119, 2019
5932019
Building, measuring, and profiting from customer loyalty
GF Watson, JT Beck, CM Henderson, RW Palmatier
Journal of the academy of marketing science 43, 790-825, 2015
5932015
Supply chain management and retailer performance: emerging trends, issues, and implications for research and practice
S Ganesan, M George, S Jap, RW Palmatier, B Weitz
Journal of retailing 85 (1), 84-94, 2009
5102009
Relationship velocity: Toward a theory of relationship dynamics
RW Palmatier, MB Houston, RP Dant, D Grewal
Journal of Marketing 77 (1), 13-30, 2013
4702013
Poisoning relationships: Perceived unfairness in channels of distribution
SA Samaha, RW Palmatier, RP Dant
Journal of marketing 75 (3), 99-117, 2011
4602011
Online influencer marketing
FF Leung, FF Gu, RW Palmatier
Journal of the Academy of Marketing Science 50 (2), 226-251, 2022
4532022
Review of the theoretical underpinnings of loyalty programs
CM Henderson, JT Beck, RW Palmatier
Journal of consumer psychology 21 (3), 256-276, 2011
4282011
Dynamic relationship marketing
JZ Zhang, GF Watson Iv, RW Palmatier, RP Dant
Journal of marketing 80 (5), 53-75, 2016
4072016
Use of relationship marketing programs in building customer–salesperson and customer–firm relationships: Differential influences on financial outcomes
RW Palmatier, LK Scheer, MB Houston, KR Evans, S Gopalakrishna
International Journal of Research in Marketing 24 (3), 210-223, 2007
3852007
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