The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery TJ Bacile, JS Wolter, AM Allen, P Xu Journal of Interactive Marketing 44 (1), 60-81, 2018 | 128 | 2018 |
Blackawton bees PS Blackawton, S Airzee, A Allen, S Baker, A Berrow, C Blair, M Churchill, ... Biology Letters 7 (2), 168-172, 2011 | 84 | 2011 |
One firm’s loss is another’s gain: capitalizing on other firms’ service failures AM Allen, MK Brady, SG Robinson, CM Voorhees Journal of the Academy of Marketing Science 43 (5), 648-662, 2015 | 76 | 2015 |
Whom to hire and how to coach them: a longitudinal analysis of newly hired salesperson performance W Bolander, CB Satornino, AM Allen, B Hochstein, R Dugan Journal of Personal Selling & Sales Management 40 (2), 78-94, 2020 | 49 | 2020 |
How online trust evolves over time: The role of social perception C Ye, CF Hofacker, J Peloza, A Allen Psychology & Marketing 37 (11), 1539-1553, 2020 | 45 | 2020 |
How deviations from performance norms impact charitable donations AM Allen, M Eilert, J Peloza Journal of Marketing Research 55 (2), 277-290, 2018 | 39 | 2018 |
Someone to watch over me: The integration of privacy and corporate social responsibility AM Allen, J Peloza Business Horizons 58 (6), 635-642, 2015 | 32 | 2015 |
Understanding the performance effects of “Dark” salesperson traits: Machiavellianism, narcissism, and psychopathy CB Satornino, A Allen, H Shi, W Bolander Journal of Marketing 87 (2), 298-318, 2023 | 24 | 2023 |
Can corporate social responsibility deter consumer dysfunctional behavior? AM Allen, T Green, MK Brady, J Peloza Journal of Consumer Marketing 37 (7), 729-738, 2020 | 24 | 2020 |
Managing post-purchase moments of truth: Leveraging customer feedback to increase loyalty C Voorhees, P Fombelle, AM Allen, SA Bone, J Aach Marketing Science Institute Reports 14, 14-115, 2014 | 16 | 2014 |
The influence of retailer size on consumer responses to social responsibility initiatives T Green, AM Allen, J Peloza Journal of Consumer Behaviour 17 (4), 439-446, 2018 | 12 | 2018 |
Information form and level-of-analysis as moderators of the influence of information diagnosticity on consumer choice confidence and purchase readiness D Andrews, AM Allen Academy of Marketing Studies Journal 20 (2), 42, 2016 | 12 | 2016 |
Get over it: How goodwill overcomes the negative effects of corporate and service failures A Allen The Florida State University, 2014 | 8 | 2014 |
The nature of vicarious embarrassment AH Ziegler, AM Allen, J Peloza, JI Norris Journal of Business Research 153, 355-364, 2022 | 6 | 2022 |
Research in personnel and human resources management AM Allen, NM Ashkanasy, T Bisbey, CJ Bok, P Doreian, J Fan, ... | 6 | 2003 |
Enter the Badvocate: A Unique Consumer Role Emerging Within Social Media Complaint and Recovery Episodes TJ Bacile, A Allen, CF Hofacker | 6* | |
C2B: Motivating consumer-to-business transactions through environmental appeals JI Norris, AM Allen, J Peloza Journal of the Association for Consumer Research 5 (1), 56-69, 2020 | 5 | 2020 |
The Case for Adopting Blockmodeling in Human Resource Management Research: Examples in Analyzing Social Networks and HRM Systems C Satornino, P Doreian, A Allen Research in Personnel and Human Resources Management 35, 2017 | 5 | 2017 |
How embarrassing for you (and me): The nature of observer embarrassment A Ziegler, J Peloza, A Allen Advances in Consumer Research 44, 706-706, 2016 | 2 | 2016 |
What to Look for in Your Next Sales Hire W Bolander, C Satornino, A Allen, B Hochstein, R Dugan Keller Center for Research. https://www. baylor. edu/business/kellercenter …, 2022 | 1 | 2022 |